1. Who We Are
Ryetec is a London-based digital marketing agency specialising in branding, web design and development, SEO, paid advertising, social media marketing, content creation, video production, CRM automation, AI solutions, and digital growth strategies.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide
When you contact us, request a quote, subscribe to updates, or use our services, we may collect information such as your name, email address, phone number, company details, website, and project or enquiry information.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect technical information, including your IP address, browser and device details, pages visited, time spent on our website, and information collected through cookies and similar technologies.
2.3 Information from Third Parties
We may receive information from trusted third-party providers, including analytics services, advertising platforms, social media platforms, CRM systems, and other business partners.
3. How We Collect Your Information
We collect information when you submit forms, contact us, request our services, subscribe to updates, or interact with our website. We also collect information through cookies, tracking technologies, analytics tools, and trusted third-party platforms.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotations.
- Deliver our digital marketing services.
- Manage client relationships and ongoing projects.
- Improve our website, marketing, and user experience.
- Analyse website performance and campaign effectiveness.
- Send relevant updates or marketing communications where permitted by law.
- Detect fraud, security issues, or misuse of our website.
- Comply with legal and regulatory obligations.
5. Legal Basis for Processing
We process your personal information in accordance with UK GDPR based on your consent, the performance of a contract, our legitimate business interests, or where required by law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, measure marketing performance, and enhance our services. We may also use third-party analytics and advertising tools to understand how visitors interact with our website and improve the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, although some features of our website may not function correctly.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with carefully selected third-party service providers who help us operate our business and deliver our services. These may include:
- Website hosting providers
- Cloud storage services
- Email platforms
- CRM systems
- Analytics providers
- Advertising platforms
- Payment processors
- Other technology partners
We may also disclose your information where required by law or where necessary to establish, exercise, or defend our legal rights.
8. Data Security
We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we take reasonable steps to safeguard your data, no online system can be guaranteed to be completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request the deletion of your personal data.
- Restrict or object to the processing of your data.
- Request a copy of your data in a portable format.
- Withdraw your consent at any time where applicable.
- Lodge a complaint with the Information Commissioner’s Office (ICO) or another relevant supervisory authority.
To exercise any of these rights, please contact us through our website.
11. Third Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, security, or content of these websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page with a revised Last Updated date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Ryetec through the contact form on our website.